Program: Mindoula Population Health Program
Are you passionate about making a positive impact on individuals' well-being? Mindoula Health is seeking an enthusiastic Outreach & Enrollment Coordinator to join our Population Health Program team. As an Outreach & Enrollment Coordinator, you will play a crucial role in connecting with our members, providing education, and supporting them throughout their journey to better health.
Position Responsibilities:
- Conduct regular outreach and engagement with members virtually.
- Provide education on Mindoula’s programs, addressing questions.
- Assess members' behavioral health needs and evaluate self-harm risk.
- Facilitate warm hand-offs to Case Managers for seamless transitions.
- Support members and team through resource development and outreach.
- Maintain accurate documentation for optimal member treatment.
- Complete case notes and data entry promptly.
- Represent Mindoula Health professionally and ethically.
- Offer suggestions for program improvement with respect and compassion.
- Collaborate with the team to achieve goals.
- Communicate clearly with members via phone and email.
- Respond positively to supervision for personal growth.
- Manage high-stress situations while maintaining healthy responses.
- Interact respectfully with members, fostering inclusivity.
- Assist with outreach efforts in Population Health and other programs.
- Perform additional assigned duties, embracing growth opportunities.
Education & Work Experience:
- Required:
- Previous experience in sales, outreach, customer service, engagement, and/or enrollment campaigns.
- Proficiency in data entry and database management.
- Minimum of 6+ months experience in a high-volume call center.
- An associate's degree from an accredited college or university or equivalent years of experience.
- Proficiency in Microsoft Suite and Google Suite (calendar, docs, sheets, slides, etc.) and with Apple Products.
- Strong written communication skills with the ability to think critically and problem-solve independently are required.
- Preferred:
- Experience in the behavioral health or healthcare field.
- Experience working with high-risk, complex adults.
- Completion of Crisis Intervention Training/Crisis Training.
- Familiarity with Electronic Medical Records systems.
Join us in our mission to empower individuals to lead healthier lives. Apply now to become a part of the Mindoula Health team and make a difference in the lives of our members!
Schedule:
Work shifts scheduled between 11am - 8pm (EST, CST, PST) not to exceed 40 hours weekly. Include up to 20% mornings and weekends.