Mindoula is seeking a high-potential motivated Account Manager to join our team. The Account Manager will be a Collaborative Care expert focused on driving, building, and nurturing current and new partnerships within our Collaborative Care Program including at the account, practice, and provider level with the ultimate goal of increasing referral volume. The Account Manager will facilitate provider training and education sessions. The Account Manager will be responsible for provider relations post new practice implementation including tracking CCP orders, answering provider questions, partnering with providers to increase appropriate orders to CCP, and delivering provider education as needed. The Account Manager will provide business updates including clinical, operational, and fiscal data as available, to relevant stakeholders at the account. The Account Manager will partner and support clinical operations to escalate concerns as needed and support operational and workflow improvements. Further, the Account Manager will be comfortable creating and utilizing data reports to ensure business goals are achieved through referral generation from key partnerships.
Location...
This position will work 100% remote with travel. Travel will be up to 40%
What you'll do...
- Partner and assist Director, Implementation to ensure seamless post-implementation of Collaborative Care during initial provider training and education sessions.
- Develop and manage ongoing meetings for assigned accounts to review enrollment, growth opportunities, clinical outcomes, concerns, and achievements with the ultimate goal of increasing referral volume, provider/practice satisfaction, and continued utilization of Mindoula services.
- Regularly communicate and meet, as requested, with accounts, providers, and practice staff to understand the needs of the practice and recommend strategies to most effectively achieve referral growth and program satisfaction mostly virtually; however, travel to larger accounts as needed.
- Create and review with accounts data reports to include analytics and ROI to ensure business goals are being achieved.
- Develop strong partnerships and act as ongoing relationship partner for key accounts.
- Internally track account engagement and referral volume/growth paying attention to decrease in order volume in order to re-engage providers/practices.
- Support clinical operations in engaging with partnerships as appropriate.
- Anticipate the needs of the accounts - both at the practice and provider level - and meet those needs proactively.
- Identify potential challenges/concerns and develop contingency plans to ensure they are overcome and/or prevented.
- Monitor and analyze data to strategically plan interventions focused on growth opportunities within the assigned book of business.
- Monitor industry changes and account developments to remain competitive.
- Assist with workflow optimizations and changes to adjust to partner goals.
- Achieve and exceed target goals set by leadership.
- Other tasks/projects as assigned
What you'll need...
- Bachelor’s Degree in healthcare related field or business (combination is preferred)
- Three or more years of experience working in a sales or account management role
- Willingness to travel within assigned region
- Project management or experience implementing new partnerships.
- Experience with presenting company products both in person and virtually.
- Experience selling to accounts a healthcare service.
- Proven outcomes of growing accounts.
- Proficient in Microsoft Word, Google Suite (calendar, docs, sheets, slides etc.), Excel, and PowerPoint.
- Start-up and behavioral health experience a plus!
- Ability to develop and maintain strategic partnerships with key accounts promoting engagement of Mindoula’s services.
- Experience with providing customer service in a proactive manner that solves problems before they arise.
- Ability to understand healthcare trends and market trends to proactively suggest changes to programs.
- Ability to adapt to change and grow customer base.
- Demonstrated ability to create and review data and analytics to measure account performance
- Comfortable creating and delivering both virtual and in-person presentations
- Ability to be professional while representing Mindoula’s mission to key accounts